We want you to be happy with knowite.com. This Refund Policy explains when refunds are available and how to request one.
1. 7-day money-back guarantee on first-time paid subscriptions
If you upgrade to a paid plan for the first time and decide knowite isn't right for you, email support@knowite.com within 7 days of the initial charge and we'll issue a full refund. After 7 days, the charge is non-refundable and your subscription will continue through the end of the current billing period.
This guarantee applies once per account, to your first paid plan only. Subsequent renewals, upgrades, downgrades, and reactivations are not eligible.
2. Recurring renewals
Monthly and annual renewals are non-refundable in whole or in part. Your subscription continues until you cancel it. You can cancel anytime from your account's billing portal — cancellation takes effect at the end of the current billing period, and you keep access until then.
3. Annual plans
Annual subscriptions are billed in advance for the full year. After the 7-day window (described above) the annual charge is non-refundable, including if you stop using the Service partway through the year. We recommend starting on the monthly plan if you'd like to evaluate the Service before committing to a year.
4. Plan changes
- Upgrades: when you upgrade mid-cycle, Stripe automatically prorates the new charge so you only pay for the unused portion.
- Downgrades: downgrades take effect at the end of the current billing period. We do not refund the difference for the remainder of the cycle.
5. Failed payments
If a renewal payment fails, Stripe will retry several times and notify you by email. If we're unable to collect payment, your account will be downgraded to the Free plan at the end of the billing period. Access to paid features is restored as soon as payment succeeds.
6. Token consumption
Token (lookup) allowances reset at the start of each billing period and do not roll over. We do not refund or credit unused tokens.
7. Exceptions
We may issue refunds outside this policy at our sole discretion in cases such as:
- Duplicate charges due to a billing error on our side.
- Extended Service outages (multi-day) materially affecting your subscription period.
- Where required by applicable consumer-protection law.
8. How to request a refund
Email support@knowite.com from the email address on your account, with the subject “Refund request” and a brief explanation. We aim to respond within 2 business days. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank.
9. Changes to this policy
We may update this Refund Policy from time to time. Any change applies to charges made after the change's effective date.
10. Contact
Email support@knowite.com.
This document is a starting template, not legal advice. Have it reviewed by your attorney before relying on it in a live commercial setting, especially regarding statutory refund rights in your customers' jurisdictions (e.g., the UK's 14-day distance-selling rules and the EU's Consumer Rights Directive).