This Privacy Policy describes how knowite.com (“knowite,” “we,” “us”) collects, uses, and shares information when you use our website, applications, and APIs (the “Service”).
1. Information we collect
You provide to us
- Account info: email address, first and last name, password (hashed by our auth provider, never stored in plaintext).
- Billing info: we use Stripe, Inc. as our payment processor. Stripe collects and stores your payment method details — we never receive or store your full card number. We store your Stripe customer ID and subscription state.
- Team invitations: if you invite teammates, we store their email addresses to deliver the invite and to associate accepted seats with your team.
- Support correspondence: emails you send to support@knowite.com.
Collected automatically
- Usage data: the searches, lookups, and reports you run; the tokens (lookups) you consume; timestamps; the marketplaces you query.
- Technical data: browser type, operating system, IP address (used for security and fraud prevention), and high-level device info derived from your user-agent.
- Cookies: we use a small number of strictly-necessary cookies and localStorage entries to keep you signed in and to remember preferences like your last-used marketplace. We do not use third-party advertising or cross-site tracking cookies.
From third parties
We retrieve marketplace product information from third-party data providers (Keepa, ASINSpotlight, BlueCart). This product data is not personal information about you.
2. How we use information
- To provide, maintain, and improve the Service.
- To meter your usage against your plan's token quota.
- To process payments and send billing receipts.
- To send transactional emails (account verification, password resets, team invites, billing notices).
- To investigate and prevent fraud, abuse, and security incidents.
- To comply with applicable law and respond to legal requests.
We do not sell your personal information.
3. How we share information
- Service providers who process data on our behalf: Supabase (database + auth hosting), Amazon Web Services (hosting + email delivery via SES), Stripe (payments), and our data providers (Keepa, ASINSpotlight, BlueCart) for product lookups you initiate.
- Team owners: if you accept an invite to a team, the team owner can see your email, name, and your token consumption for that billing period.
- Legal & safety: we may disclose information if required by law, subpoena, or to protect the rights, property, or safety of knowite, our users, or the public.
- Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data retention
We retain your account information for as long as your account is active and for a reasonable period thereafter for accounting, dispute resolution, and legal compliance. You can request deletion of your account and personal data by emailing support@knowite.com; we will delete your data within 30 days, except where retention is required by law (e.g., transaction records for tax purposes).
5. Your rights
Depending on your location, you may have the following rights regarding your personal information:
- Access & portability — request a copy of the personal data we hold about you.
- Correction — ask us to fix inaccurate information.
- Deletion — request that we delete your account and personal data.
- Restriction or objection — ask us to limit how we process your data.
- Withdraw consent — for any processing based on consent, you can withdraw it at any time.
To exercise these rights, email support@knowite.com. We will respond within the time required by applicable law (typically 30 days). EU/UK residents may also lodge a complaint with their local data-protection authority. California residents have additional rights under the CCPA/CPRA, including the right to know and the right to delete, all of which apply equally to all users above.
6. Security
We protect your data with industry-standard safeguards: TLS in transit, encryption at rest, hashed passwords, row-level security in our database, principle-of-least-privilege access for staff, and regular dependency updates. No system is perfectly secure, however. If you believe your account has been compromised, contact us immediately at support@knowite.com.
7. Children
The Service is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, contact us and we will delete it.
8. International transfers
knowite is operated from the United States. By using the Service, you understand that your information may be processed in the U.S. and other countries that may have data-protection laws different from those of your country. We use appropriate safeguards (such as standard contractual clauses) where required.
9. Changes to this policy
We may update this Privacy Policy from time to time. If we make a material change, we will notify you by email and/or by posting a prominent notice in the Service. Continued use of the Service after the effective date constitutes acceptance of the updated policy.
10. Contact
Questions about this policy or our data practices? Email support@knowite.com.
This document is a starting template, not legal advice. Have it reviewed by a privacy attorney before relying on it in a live commercial setting — especially if you serve EU, UK, or California users.